1. Refund Eligibility

We offer refunds for subscription payments and service purchases under the following conditions:

• Refund requests must be submitted within 14 days of the original purchase
• The service must not have been substantially used or consumed
• Technical issues that prevent the service from functioning as described
• Duplicate or accidental charges

2. Non-Refundable Items

The following are not eligible for refunds:

• Generated 3D models that have been downloaded or used
• Subscription fees after the subscription period has started
• Services that have been fully rendered or delivered
• Custom or personalized services
• Refund requests made after 14 days from the purchase date

3. Refund Process

3.1 How to Request a Refund

To request a refund, please:

• Contact our support team at support@example.com
• Include your order number and reason for refund
• Provide any relevant documentation or screenshots

3.2 Refund Processing Time

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• The refund will be issued to the original payment method
• You will receive a confirmation email once the refund is processed

4. Subscription Cancellations

You may cancel your subscription at any time:

• Cancellations take effect at the end of the current billing period
• You will continue to have access to the service until the end of the paid period
• No refunds are provided for the remaining subscription period
• To cancel, go to your account settings or contact support

5. Chargebacks

If you initiate a chargeback with your bank or credit card company, we reserve the right to:

• Suspend or terminate your account
• Dispute the chargeback with supporting documentation
• Block future transactions from your account

We encourage you to contact us directly to resolve any issues before initiating a chargeback.

6. Partial Refunds

In some cases, we may offer partial refunds:

• When only a portion of the service has been used
• For subscription upgrades or downgrades
• For bundled services where only part of the bundle is affected

7. Currency and Payment Method

Refunds will be issued in the same currency and payment method used for the original transaction. Exchange rates and fees may apply for international transactions.

8. Disputes and Appeals

If you disagree with our refund decision, you may:

• Request a review by providing additional information
• Contact our customer service team for further assistance
• Escalate the matter through our support channels

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

For refund requests or questions about this policy, please contact us:

Email: support@example.com
Address: City Hall Park Path, Azimpur
Reg. No: 999999